June 19, 2018
The Leader as Coach is a workshop to help leaders be more influential with their team members. Understanding the difference between coaching, feedback, mentoring and discipline is an important first step.
Leaders, today, need mastery at providing direction and giving clear and timely feedback on employee performance. This skill requires speaking clearly, concisely and objectively. We practice writing feedback and then practice delivering feedback in practice sessions. Taking away the judgment and being factual sounds simple but not so easy when giving feedback in the workplace.
Listening is essential. Asking powerful questions helps shape behavior and performance toward achieving goals. Questions help draw out the motivations and barriers employees may be facing. Leaders are given tools to help them plan for and ask the best questions to create a trusting environment for dialogue. Templates will be provided to make it easy to implement the new skills immediately after the workshop adjourns.
In addition to providing feedback, leaders must feel comfortable helping good performers transform into excellent performers. Coaching allows the leader and “coachee” to partner together as they move from the current situation to the desired state. The leader (coach) guides the conversations toward positive action—allowing the coachee to take ownership for action planning and ultimately success.
This highly interactive class will help leaders sharpen their interpersonal skills. They do this by listening to understand—not just listening to respond. A five-step process for improving listening skills will be presented and practiced. Trust—the foundation for a strong leader-employee relationship is built when the employee believes the leader is sincere and genuine. Whether coaching for excellence or providing feedback for improved performance, the leader will learn how to communicate authentically and objectively.
Session includes: Seminar, Breakfast, Lunch, Parking, and Supplementary learning resources.
Kathy Cooperman, CPC
Kathy Cooperman is President of KC Leadership Consulting, LLC, specializing in Leadership Development, executive coaching and facilitation. Her passion is helping organizations accelerate excellence in their leaders—engaging everyone to work together to achieve the business strategy while applying the core principals of Positive Psychology.
Kathy enjoys over 30 years in the field of Leadership Development and Organization Development. Kathy’s focus is on helping clients creatively find solutions to their engagement, development and leadership challenges.
She has coached executives in a variety of industries across the U.S. and internationally. Her coaching includes developing, emerging, and primarily strategic leaders, with a distinct focus on helping align individual, team, and organizational goals. She works closely with individuals to help them take ownership for their success. She helps leaders identify their greatest strengths and also their blind spots— behaviors that they don’t see but are known to others. By focusing on the competencies required for the leadership role, team and organizational strategy, Kathy helps the individual create a customized development plan to drive the coaching engagement. Kathy is an adjunct professor at the University of Denver.
Kathy has an M.A. in Industrial/Organizational Psychology from Southern Illinois University. She completed the Advanced Program in Organization Development and Human Resource Management through Columbia University and the University of
Kathy is a certified executive coach: CPC (Certified Professional Coach), ELI-MP, graduate of iPEC Coaching Institute.
Objectives and Timed Outline
Participants will leave this workshop with:
1. Distinguish between coaching for excellence and giving feedback for performance improvement
2. Prepare for and provide feedback for improving performance
3. Explain the steps in “coaching for excellence”
4. Demonstrate the five steps of active listening
5. Select and ask impactful coaching questions
1. 9:00 to 10:30
Overview of Coaching
- Feedback versus Coaching
- G.R.O.W. model for coaching
• Coaching exercise #1
• Debrief coaching exercise #1
- Powerful coaching questions
- Active listening skills for leaders
2. 10:45 to 12:15
- Coaching exercise #2 (Triads)
• Debrief coaching exercise #2
3. 1:00 to 2:30
- Feedback for Performance
- SBI Model (Situation, Behavior, Impact)
- Self-Generated Case Studies
• Feedback exercise
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